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     This is an online customer support tool which is used by webmasters on their website to communicate with their site visitors by sending and receiving messages. It uses POP3 account for transferring email messages. This script contains several features like, users can add a new category for the knowledgebase, default message can be used to display for every requests, it has customizable header and footer, email form is used to communicate with the visitors, searching facility is included, it displays statistics per user and per type of messages, it tracks every message by referring ticket id, rating of replies, template driven etc.,